This could be because the link in your email was broken.
To fix this problem, follow the below steps:
- Copy the first part of the link (blue) and paste it in your address bar (from https..)
- Copy the second part of the link (black) and paste it behind the first part in the address bar (ends at …lang=)
- Press enter and the download page will open
If you are still having problems downloading your ticket, please fill out the support form.